State Department Extends Passport Call Center Hours, and US Senator Calls for More Hiring Amid Flood of Applications
Amid an unprecedented surge in demand for US passport processing, the State Department is extending its application processing call center hours to weekends as at least one US Senator The US says the agency should take additional steps to increase staff.In a statement to NBC News, a department official said the agency now offers call center service on Saturdays and Sundays from 10 a.m. to 3 p.m. ET. The spokesman said the agency has also tripled the number of phone lines available at the National Passport Information Center, and is "aggressively" hiring and training additional staff to handle the influx…
