The Superintendence of Transportation defected to live air remind passengers affected by the temporary suspension of their proper operations are the drights that they have as users of air transport.
(You can read in context: Crisis Viva Air: are they using the situation to charge more?)
These rights are established by the Aeronautical Regulations of Colombia, as well as Law 1480 of 2011 or Consumer Statute.
Viva Air, which left its planes on the ground last Monday due to its deep crisis, responded to the order of the Superintendency and through posts on its social networks.
As expected, those affected by the suspension of operations of the low-cost airline reacted to the publications with a common request: That they return the money they paid for their tickets.
Melissa Vélez responded to Viva Air’s Twitter like this: “This statement is worth h….. The only one I want It is the one from my bank reporting receiving the refund of the tickets I paid for”.
(Keep reading: The labor reform would take another step with businessmen and unions: what is it?)
Other affected users ask Viva Air to relocate them to other flights. William T stated: “I need help to travel. That I can relocate to another airline if possible!”.
By order of the Superintendency of Transportation, we remind passengers affected by the temporary suspension of Viva’s operations that, as regulated by the Colombian Aeronautical Regulations and Law 1480 of 2011, they have the right to (read this tweet) pic.twitter.com/FdMhTCL9oB
— Long live, fly more! (@VivaAirCol) March 3, 2023
Rights at this juncture
This medium read the 24 rights of air transport users that Viva Air published by order of the Superintendency and selected the ones that have the most to do with the situation that the affected travelers are going through. These son:
free choice
Choose the means of transport, without anyone interfering in your decision.
At the information
Be informed about the characteristics and conditions of the service: rates, their validity, additional amounts, airports of origin and destination, as well as the rights of withdrawal and retraction.
To be transported to your destination
The passenger will be transported as contracted.
to refunds
You will have the right to receive them in money or services from the airline or agency when you give up, withdraw or due to cancellations or delays due to causes attributable to the carrier.
to be compensated
When the cancellation, interruption or delay is attributable to the airline.
To contractual protection
That the terms of the transport contract are interpreted in the most favorable way to the interests of the user and that their rights are not violated through abusive clauses, tied sales or services not expressly requested.
More news
Fernando Umana Mejia
Writing LATEST NEWS
