Viva air: Supertransporte opens investigation in Colombia - Sectors

Thousands of passengers were stuck in airports across the country due to the crisis.

Photo:

Jaiver Nieto Álvarez / El Tiempo

Thousands of passengers were stuck in airports across the country due to the crisis.

The Supertransport says that Viva did not provide complete and truthful information.

The The Superintendency of Transportation announced on Wednesday measures against Viva Air after the airline decided last Monday night to suddenly suspend its national and international operations.

The airline’s measure has generated chaos in the country’s airports, as thousands of people were stranded waiting for a solution. Meanwhile, Viva Air has indicated that its decision is due to the fact that its financial situation is unsustainable and the only way to recover would be to give a final brush to the integration with Avianca.

(Also read: ‘They have until Friday so that Viva Air does not disappear’: Mintransporte).

Thus, the Superintendence of Transportation stated that it found merits to open an administrative investigation and formulation of charges, supported, among other things, that “the aforementioned airline did not accompany said suspension with the supply of complete, truthful, timely and accurate information to each of the users, as ordered by the Consumer Statute and the Aeronautical Regulations of Colombia”.

(You can read: ‘We do not have the capacity to return money’: president of Viva Air).

In addition, the Superintendency announced an administrative measure to the airline in which it orders the development of a user service plan to address the current situation and submit a periodic report on the requests, complaints and claims filed with the entity.

also him surely Viva Air will officially communicate to its users the service channels and implement the compensatory and reimbursement measures to which there is room.