SELF-REPRODUCTION
Mauricio Moreno / EL TIEMPO
The entity also asked the airline to maintain communication channels with users.
Find the validation of The Lie Buster at the end of the news.
The night of this Monday the 27th and the morning of Tuesday the 28th of February has been chaos in various airports in the country. The unexpected decision of Viva Air to suspend its national and international operations left thousands of people stranded in air terminals.
The company’s decision was made after the company requested from last year to the Civil Aviation switch to a larger airline due to its financial crisis.
(Also read: Live: passengers affected by Viva Air protest at airports in the country).
At this time there are hundreds of passengers who are looking for a solution to reach their destinations, for which reason the Civil Aeronautics informed through a statement that it would ensure, together with the Superintendence of Transportation, respect for the rights of users who were stranded at the country’s airports.
By the way, it was known to the media that the state body in charge of the control and regulation of civil aviation called an emergency unified command post at 7 am
(You can read: Chaos at the airport that serves Medellín due to the suspension of Viva operations).
The Superintendency’s call to Viva Air
For its part, the Superintendence of Transportation shared a statement on Tuesday in which asks Viva Air to guarantee the rights of users“implementing the actions provided for in the current regulations regarding compliance with transport contracts, information to users and other rights that derive from it”.
Meanwhile, SuperTransporte called on passengers to remain calm and not attack officials. At the same time, he announced an investigation against the airline for breaching user rights.
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