after what Viva Air to suspend its operations immediatelysituation that has left hundreds of travelers stranded in the country’s airports, the Superintendence of Industry and Tourism (SIC) issued a statement in which it guides affected users so that, if they need it, file a claim.
(Also read: The president of Viva Air speaks: “Aerocivil is responsible for the closure”).
“In case you have bought flight tickets from the VIVA airline and have been affected by the suspension of the air operation, you can go to the Delegation for Jurisdictional Affairs of the Superintendence of Industry and Commerce, to resolve your case by filing a lawsuit for an alleged violation of his rights as a consumer,” the agency said.
The SIC stressed that, if it is a domestic flight, the lawsuit must be filed against the company Fast Colombia SAS On the other hand, if the flight is international, the claim must be against Viva Airlines Perú SAC.
Together with the letter, the user may “ask the Superindustry, in its capacity as Judge, to order precautionary measures aimed at obtaining in advance, agile and expeditious manner a solution to your case in advance to deliver the sentence,” added the SIC.
The solution could include measures such as the return of the money; the relocation of the flight to another airline with cargo to the defendant; the coverage of transportation, lodging and food expenses; the rescheduling of tickets within a specific period without the application of fines or increases in value, among others.
(Also: Did you have a Viva Air ticket? So you can reschedule your flight with another airline.)
Viva Air travelers have spent more than 24 hours at the airport.
Jaiver Nieto Alvarez/ETCE
The agency, through the National Consumer Protection Network, is offering face-to-face counseling to affected users who are in the airports of 19 cities in the country.
It is also important to take into account that complaints and administrative complaints related to Viva Air should be addressed to “the Superintendence of Ports and Transport, an entity that has the competence to defend the rights of consumers and users of the transport sector, as provided in article 109 of Law 1955 of 2019”.
(You can read: The drama of international tourists in Cartagena due to flight cancellations).
The claim before the SIC can be filed in the application ‘Sue here’, located at the following link: https://servicioslinea.sic.gov.co/servilinea/ServiLinea/DemandasProteccion/
Also, it can be filed in person at the offices of the
Superintendence of Industry and Commerce, at Carrera 7 No. 31 A – 36 floor 3 of the city of Bogotá.
(Keep reading: Who is behind Viva Air, the airline that stood up its travelers?).
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