After the controversial situation over the closure of operations of Viva Air At the end of February 2023, travelers and users show up looking for solutions to the situation they are experiencing.
According to the Minister of Transport, there are almost a million passengers in trouble due to the suspension of flights. Given this, national and international airlines have responded and have made their logistics available. However, some inconsistencies would be registered.
(You can also read: Labor reform would force even the highest salaries to rise with inflation)
Avianca issued a press release revealing that other flight companies would be charging users who had made their reservations with Viva to be relocated to their operations.
“After Viva’s temporary suspension of operations, the information available in the industry shows that airlines are not only charging to relocate passengers taking advantage of their situation, but have also increased their minimum published fares between 5% and 66%. . In addition, the 50% discount that Ultra Air offered before Viva stopped flying was reduced by 25% within the framework of the contingency,” Avianca mentioned in the circular.
Likewise, the company suggests that they would be inflating prices to make these procedures effective.
“It is inadmissible that other carriers are not only charging to relocate passengers, but also taking advantage of the situation to increase prices and offer ‘discounts,’” said Frederico Pedreira, Avianca’s COO.
It is inadmissible that other planes are not only charging to relocate passengers, but also taking advantage of the situation to increase prices and offer ‘discounts’
and stated that “Passengers who have confirmed tickets or reservations issued by Viva to fly between February 27 and March 6 they must go directly to the airports. Said relocation will be done free of charge and in order of arrival, on Avianca flights that have availability.
For this, Avianca made 13,500 seats available in a fleet of five planes that will cover flights to San Andrés, Santa Marta, Leticia, Medellín, Lima and Buenos Aires.
To date, more than 7,400 passengers have been relocated to the airline.
BRIEFCASE
