Falabella will have to pay a fine of 177.5 million pesos, after the Superintendence of Industry and Commerce (SIC) evidenced that said business failed to comply with the delivery times of merchandise to the customers of the warehouse that had acquired them through its website, among other things.
“The company failed to comply with the orders of the SIC issued for the “day without VAT” whose purpose was to avoid causing harm or harm to consumers.s”, specified the market authority.
(Read also: Statement of objections to Rappi for possible non-compliance with risk controls)
As indicated by the SIC, Falabella de Colombia SA was penalized for violating article 6 of the Consumer Statute (Law 1480 of 2011), when demonstrating non-compliance within the established and informed times for the delivery of the products purchased by consumers.
But it was not the only reason. Said business, of Chilean origin, was penalized for not complying with the orders that were issued to it in relation to consumer protection on the day without VAT.
(You may also be interested: Falabella launches its ‘marketplace’ and aims at intermediate cities in Colombia)
However, the surveillance and control authority indicated that against the sanctioning administrative act there is an appeal for reversal before the Directorate of Consumer Protection Investigations and/or the appeal before the delegation for Consumer Protection.
The organization of Chilean origin has 567 stores and malls in the five South American countries where it is present.
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The bet in Colombia
Gastón Bottazzini, Falabella’s highest spokesperson in the region, visited Colombia last April to inaugurate the organization’s virtual store in Colombia, a project that had been brewing since 2018.
The director told EL TIEMPO, at the time, that hehe investment in Colombia is important, since of the 664 million dollars in investments that the organization plans for this 2023, a third will come to the country (close to 221 million), where this year they hope to continue expanding and reorganizing their companies, targeting intermediate cities. 40 percent of these resources will be spent on opening new stores, while 60 percent will be for technology and logistics.
Bottazzini said that there is also a budget of 15 million dollars to advance on its path to being Net Zero in 2035. in scopes 1 and 2. And although the planned investments
