The search for a mobile phone company that offers better service and attention conditions, among other requirements, continues to move the customer portfolio among the operators that provide their service in the country, since According to the most recent report from the Communications Regulation Commission (CRC), in the first three months of this year, some 1.78 million mobile phone users used their right to change companies.but keeping your phone number, in what is known as Mobile Number Portability (PNV).
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But, which are the companies that win and which lose in this war to win users in this market?
According to the CRC report, in the changes of operator registered between January and March 2023, Tigo was the company that donated the most users to other operators with 606,800 operations, followed by Claro with 513,800 and Movistar with 329,800.
In this crossing of users, the operator that received the most users in the analyzed period was Claro with 648,300 portations, followed by Tigo with 414,100 thousand, while Movistar obtained 402,400 new users.
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The report also reveals that despite the high volume of transportation registered in the first three months of this year, 1.78 million, This figure represents a decrease of 5.3 percent compared to the first quarter of 2022. and at the same time an increase of 40 percent in relation to the same quarter of 2021.
In its report, the CRC also warns that the net results, which correspond to the difference between what an operator receives and what it donates through porting operations in that period of 2023, the WOM operators (136,5000), Claro (134,600 ) ), Movistar (72,500) and Suma (116) had a positive result, that is, their carrying operations as recipients were higher than those registered as donors.
For their part, the operators with a negative result were: Tigo (-192,7000), Éxito (-25,800), Virgin (-24,100), Flash Mobile (-3,600), ETB (-1,700) and Setroc (-149).
“Through this Data Flash, the CRC continues to demonstrate the exercise of the right of Colombians to freely choose their mobile operator. At the same time, we remain committed to the publication of open and complete data on this matter on our portal. www.postdata.gov.co, as well as with the adoption in the coming months of measures that tend to make this process easier for users, which will contribute from the regulatory perspective to generate a more competitive and dynamic market”, explained Nicolás Silva Cortés, Executive Director and Commissioner of the CRC.
