Viva Air suspends its operations, travelers reported flight cancellations
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Viva Air suspends its operations, travelers reported flight cancellations
In addition, the entity will carry out the investigations for the breach of the rights of the users.
Find the validation of The Lie Buster at the end of the news.
The Superintendency of Transportation reacted to the decisions taken by the Viva airline to suspend operations from February 27, 2023, which led to flight cancellations and the protest of thousands of people whose trips were cancelled.
The superintendency said that the airline’s actions require that the rights of users be guaranteed, “implementing the actions provided for in current regulations regarding compliance with transportation contracts, information to users and other rights derived from this”.
In addition, they have provided SuperTransporte personnel in accompanying tasks, in order to seek effective solutions through
of intermediations.
“The dialogue and articulation with this and the other airlines to
that the service is provided correctly is key. The decisions that
taken at the Unified Command Post, are intended to provide solutions to the
inconveniences suffered by users and was convened by the Civil Aeronautics with Viva and other airlines”, highlight.
Regarding the demonstrations and protests at airports, they called on users to calm down, without aggression towards officials.
“Given the breach of user rights by the Viva airline, SuperTransporte will carry out the pertinent investigations,” they added.
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