Sisbén is the System for the Identification of Potential Beneficiaries of Social Programs, which allows calcifying the population according to their living conditions and income. It is important to keep the data always updated, so that the State can include or withdraw it from social programs.
To modify or update the information can be done in two ways: in person or online.
Updating of data in person
Carrying out this procedure at the Sisbén offices is the most recommended, since in this way it is ensured that the application is received with satisfaction. First, you need to check the office in the apartment in which you are living.
Once identified you will be able to find the contact details of the office. You can make a call to the phone number or by email, you can validate the opening hours and what documents you will need. In general, they usually ask for a copy of the identity document or a public service receipt.
(Be sure to read: Sisbén 2023: how to check which group you are in and its benefits?).
Virtual data update
Virtually, this process can take 20-30 business days. But it is a good option for those people who cannot go directly to the office. To do this process you must follow the following steps.
1. Enter the website https://portalciudadano.sisben.gov.co/
2. Register in the citizen portal or log in if you are already registered.
3. To register due diligence your personal information data.
4. Then click ‘Sign Up’.
5. Then you must confirm in your email. Then, you can enter with your ID number and password to log in.
6. You must go down to the bottom of the page and click on ‘Make request’.
7. In this new tab, go to the bottom of the page and click on ‘Modify and update personal data’.
(You may be interested in: Sisbén IV: this is how you can request the survey to apply to the ‘Mi Casa Ya’ program).
8. Read all the information and click ‘Apply’.
9. A window will open in which you must authorize and select the box next to the text “I have read and agree” and then click on make request.
10 You will find 4 steps to perform the data modification, In each one, you must fill out and verify the corresponding information.
11. In step 1 you must verify that all the information is correct and then click on next.
12. In step 2 you will find a list of each of the family members.
13. You can click on the ‘pencil’ according to the member of the family nucleus who wants to modify their data.
14. After clicking on the pencil, you will be able to modify the information of each person and to finish click on Next.
15. In step 3, digitize the data to be modified and finally, in step 4, the request will end.
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