Avianca extends protection to Viva Air passengers until March 6 - Sectors

Avianca extends protection to Viva Air passengers until March 6 – Sectors – Economy

Mitchell G. Patton4 years ago

Several days have passed since Viva Air announced that it was going to suspend its air operations in Colombia. Hundreds of passengers are still stranded at the country’s airports where they wait for other airlines to help them get to their destinations.

(We recommend reading: SIC takes Avianca and Viva offices: seeks ‘de facto’ integration tests)

Initially, Avianca had offered its fleet of aircraft to provide care to affected passengers until March 3. However, Given that Viva Air has not yet found a solution for its users, the airline announced that it will extend the aircraft loan until next Monday, March 6.

Viva Air stopped operating in Colombia on Monday, February 27.

Photo:

Jaiver Nieto Alvarez/ETCE

The new routes will be enabled so that approximately 3,240 passengers can travel to their destinations and, finally, stop waiting for hours at different airports.

It is said that they would 18 new flights that would cover the following domestic routes:

– San Andres – Bogota – San Andres
– Santa Marta – Bogota – Santa Marta
– Leticia – Bogota – Leticia
– Bogota – Medellin – Bogota
– Medellin – Santa Marta

(In addition: Did you buy tickets at Viva Air? Filed an appeal to return tickets)

Regarding international flights, the airline will enable an A320 aircraft to travel to Lima, in Peru; and a Boeing 878 plane, with a capacity of 250 passengers, to travel to Buenos Aires in Argentina.

So far, the airline has helped more than 6,800 passengers and has flown to cities with the greatest impact on users. like San Andrés, Santa Marta and Leticia.

(It may interest you: More than 300 people have been evacuated from San Andrés after the closure of Viva Air)

On the other hand, it is mentioned that more than 460,000 passengers have been affected since the night of last Monday, February 27when Viva Air left its planes parked in hangars at different airports.

How can you reschedule your flight?

The airline Avianca has arranged a team of servers on the ground so that passengers affected by Viva Air can access a ticket to take them to their destinations. The conditions are the following:

– The user must go to the airport one day before or the same day you have your scheduled flight.

– Requests will not be processed through other communication channels. such as phone number or website.

– You must show a confirmed ticket with Viva Air or at least, a valid reservation between February 27 and March 6.

– The relocation will have no cost and will be highlighted in order of arrival to the passengers.